FAQ's
Q:What types of products do you sell?
A: VelvetPaws Collective offers a carefully selected range of modern pet supplies, including grooming tools, comfort beds, interactive toys, travel accessories, feeding solutions, and everyday pet care essentials.
Q: Are your products safe for pets?
A: Yes. We prioritize pet-safe materials and reliable designs. Each product is selected with your pet’s comfort and safety in mind.
Q: Do you sell products for both cats and dogs?
A: Absolutely. We offer products suitable for both cats and dogs. Each product page clearly lists recommended pet types and sizes.
Q: Where do you ship to?
A: We currently ship to multiple locations worldwide. Shipping availability and delivery times may vary depending on your location.
Q: How long does shipping take?
A: Processing usually takes 1–3 business days, and delivery typically arrives within 7–15 business days. Estimated delivery times will be shown at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as secure online payment options available at checkout.
Q: Is my payment information secure?
A: Yes. Our website uses encrypted payment processing to ensure your information is fully protected.
Q: What is your return policy?
A: If you’re not satisfied with your purchase, please contact us within 7 days of delivery. Items must be unused and in original condition. Our support team will guide you through the return process.
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with clear photos of the issue. We’ll arrange a replacement or refund as quickly as possible.
Q: How do I know which size or product is right for my pet?
A: Each product page includes detailed descriptions, usage instructions, and size recommendations. If you’re unsure, feel free to contact us for assistance.
Q: How can I contact VelvetPaws Collective?
A: You can reach us anytime via email at support@velvetpawscollective.com. We aim to respond within 24–48 business hours.
Q: Do you offer promotions or discounts?
A: Yes! We occasionally offer special promotions. Subscribe to our newsletter or follow us on social media to stay updated.